Terms & Conditions
Keeto Limited is the owner and operator of this website, keeto.co.uk
Terms & Conditions
The Keeto website keeto.co.uk, is owned and operated by Keeto Limited,
Keeto is a trading name of Keeto Limited, registered in England & Wales, company number 10500103. Address: Halton View Villas, 3 – 5 Wilson Patten Street, Warrington, WA1 1PG, England. We provide the service on the site & we allow other advertisers & merchants to sell certain discounted goods or services via keeto.co.uk
This Agreement was updated on 17 September 2017’. We may revise this Agreement at any time by updating this online posting. You should check the website from time to time to review the current agreement because it is binding to you. You may terminate this agreement by written notice to us, or by contacting us through the contacts page; https://keeto.co.uk/pages/contact-us, However, continued use of the service or website will be deemed to constitute acceptance of the new Agreement. Please note that as a consumer, nothing in this agreement affects your non-excludable statutory rights.
We do not assume responsibility for any contracts between you and any advertiser or merchant for the supply of the goods or services not supplied directly by Keeto Limited. Please also note that during your use of keeto.co.uk, we are never an advertiser’s agent, our capacity remains solely as the operator of the site & services and we are only responsible for what the terms as set out in this Agreement.
Keeto.co.uk & our service are for your non-commercial, personal use only and not for business purposes, except if separately permitted by us in writing. You may access the Site only through our mobile applications, standard web and mobile browsers and similar consumer applications, but not with any robot, spider, offline reader, site search / retrieval application or other manual or automatic device, tool or process to retrieve, index or data mine our site, via scraping or otherwise. As an exception, revocable at any time by us, operators of public search engines may use spiders to copy materials from the Site for the sole purposes of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials.
We reserve the right to prevent you from using the site and the service (or any part of them).
In this Agreement, we use various defined terms. You will know they are defined because they begin with a capital letter.
- "Advertiser" means a third party seller of goods or services. Please note an advertiser may otherwise be referred to as a “Merchant”
- "Advertisement" means any kind of promotional or advertising material that is published or otherwise displayed on the Website on behalf of the Advertiser;
- "Agreement" means these terms and conditions and any amendments to them as we may make at our discretion;
- "Content" means information and materials which a user can publish and/or obtain from the website;
- “Liability” means liability in or for any cause of action whatsoever (including breach of contract, tort, misrepresentation, restitution or any other cause of action whatsoever) relating to or arising under or in connection with this Agreement (including liability expressly provided for under this Agreement or arising by reason of the invalidity or unenforceability of any term of this Agreement) – and for the purposes of this definition, all references to “Agreement” shall be deemed to include any collateral contract;
- "Purchase" means the purchase of a product or service from the website;
- "Purchaser" means any User that has made a Purchase or has received the product or service as a gift (provided that gifting is permitted under the deal terms relating to the particular product or service);
- "Register" means to create an account on the Website (and "Registration" or "Registering" means the action of creating an account);
- "Service" means all or any of the services provided by Keeto via the website (or via other electronic or other communication from Keeto) including mobile applications, our newsletters, emails we send you and the information services, content and transaction capabilities on the Website (including the ability to make a purchase);
- "User" means any person accessing or using the Website, the Services or any application authorised by Keeto but developed via a third-party developer, or the company or organisation on whose behalf that person accesses the website, services or other application;
- "User ID" means a unique identifier for each User registered on the Website;
- "Website" means keeto.co.uk and any microsite (otherwise referred to as “site”).
All Registrations must be made with a valid personal email address that you access regularly, so that, among other things, moderation emails can be sent to you. Any Registrations with someone else’s email address or with temporary or invalid email addresses may be closed without notice. We may require Users to re-validate their accounts if we believe they have been using an invalid email address. We reserve the right to close accounts if any User is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple Registrations, or if a non-UK User pretends to be a UK User, or disrupts the Website or the Service in any way. Multiple logons: If you use multiple logins for the purpose of disrupting a community or annoying other Users, you may have action taken against any or all of your accounts. We may send you administrative and promotional emails as part of the Service. We may also send you information regarding your account activity, updates about out Site and Service, as well as other promotional offers. We may also send you information regarding Purchases you’ve made. You can opt-out of our promotional emails at any time by clicking on the unsubscribe link at the bottom of any such correspondence and by managing your subscription in our subscription centre.
Though we strive to enforce these rules with all of our Users, you may be exposed through the Website or Services to Content that violates our policies or is otherwise offensive. Your use of the Website and Services is at your own risk. We may, but are not obligated to, terminate user accounts and/or remove Content from the Website if we determine or suspect that those accounts or Content violate the terms of this Agreement or any other applicable agreement with the offending User(s). We take no responsibility for your exposure to Content on the Website, whether it violates our content policies or not.
You agree not to revise or obscure content posted by others (including advertising and promotions authorised by Keeto), and you agree not to post or use any content in any manner that: infringes the copyright, trademark, trade secret, or other intellectual property or proprietary right of others; violates the confidentiality, privacy, publicity, or other rights of third parties; is unlawful, defamatory, discriminatory, libellous, pornographic, obscene, indecent, offensive, abusive, threatening, harassing, hateful, liable to incite racial hatred or encourages conduct that would be considered a criminal offence, give rise to civil liability, violate any law, or is otherwise inappropriate, as determined by Keeto in its sole discretion; for which you have not obtained all necessary licences and/or approvals; is false or inaccurate; could damage Keeto, any sister companies, affiliates, agents advertisers, or other parties; or is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
Please note that the Advertisers will have their own applicable terms and conditions, in relation to their own supply of their goods and/or services. You warrant that all information provided on Registration and contained as part of your account during the course of this Agreement is true, complete and accurate and that you will promptly inform us of any changes to such information by updating the details in your account.
Where the Website contains links to third party sites and to resources provided by third parties (together "Other Sites"), those Other Sites are merely linked to provide information only and are solely for your convenience. If you use these links, you leave the Website. We have not reviewed any Other Sites and we have no control over and do not accept and assume no responsibility for
Other Sites or for the content or products or services or availability of Other Sites (including, without limitation, relating to social networking sites such as Facebook). We therefore do not endorse, or make any representations about any Other Sites, or any material found on them, or any results that may be obtained from using them and we accept no responsibility for any loss or damage that may arise from your use of any Other Sites. If you decide to access any Other Sites linked to the Website, you do so entirely at your own risk. The Website may make available access to Microsites and if it does, it may do so within or otherwise through external hyperlinks.
It is your responsibility to ensure that any products, services or information available through the Website or the Service meet your specific requirements before Purchase. Without limitation, you undertake not to use or permit anyone else to use the Service or Website: to send or receive any material which is not civil or tasteful; to send or receive any material which is threatening, offensive, of an indecent, obscene or menacing character, blasphemous or defamatory of any person, in contempt of court or in breach of confidence, copyright, rights of personality, publicity or privacy or any other third party rights; to send or receive any material for which you have not obtained all necessary licences and/or approvals (from us or third parties); or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world; to send or receive any material which is technically harmful (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); to cause annoyance, inconvenience or needless anxiety; to intercept or attempt to intercept any communications transmitted by way of a telecommunications system; for a purpose other than which we have designed them or intended them to be used; for any fraudulent purpose; other than in conformance with accepted internet practices and practices of any connected networks; or in any way which is calculated to incite hatred against any ethnic, religious or any other minority or is otherwise calculated to adversely affect any individual, group or entity. The following uses of the Service (and Website) and products or service are expressly prohibited and you undertake not to do (or to permit anyone else to do) any of the following resale of the Service (or Website) or any product furnishing false data including false names, addresses and contact details and fraudulent use of credit/debit card numbers; attempting to circumvent our security or network including accessing data not intended for you, logging into a server or account you are not expressly authorised to access, or probing the security of other networks (such as running a port scan); accessing the Service (or Website) in such a way as to, or commit any act that would or does, impose an unreasonable or disproportionately large load on our infrastructure; executing any form of network monitoring which will intercept data not intended for you; sending unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material. You are explicitly prohibited from sending unsolicited bulk mail messages. This includes bulk mailing of commercial advertising, promotional, or informational announcements, and political or religious tracts. Such material may only be sent to those who have explicitly requested it. If a recipient asks to stop receiving email of this nature, you may not send that person any further email; creating or forwarding "chain letters" or other "pyramid schemes" of any type, whether or not the recipient wishes to receive such mailings; sending malicious email, including flooding a user or site with very large or numerous emails; entering into fraudulent interactions or transactions with us or an Advertiser (which shall include entering into interactions or transactions purportedly on behalf of a third party where you have no authority to bind that third party or you are pretending to be a third party); using the Service or Website (or any relevant functionality of either of them) in breach of this Agreement; Unauthorised use, or forging, of mail header information; engage in any unlawful activity in connection with the use of the Website and/or the Service or any product or service; or engage in any conduct which, in our reasonable opinion, restricts or inhibits any other customer from properly using or enjoying the Website and Service. The use if the Site and the Service do not include the provision of a computer or other necessary equipment to access the Site of the Service. To use the Site or Service, you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone costs, telecommunication costs or other costs that you may incur.
Keeto sells products and services via the keeto.co.uk on behalf of advertisers & merchants. As a condition of Purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your account activity and purchases, as well as updates about the Website and Service and products or services as well as other promotional offers. (You can always opt-out of our promotional e-mails at any time by clicking the ‘unsubscribe’ link at the bottom of any of such e-mail correspondence.) After you have gone through the procedure for purchasing a product and you have confirmed your acceptance to this Agreement and we have taken payment (by debit card or credit card or otherwise), then the transaction is complete (and a contract for Purchase is made) only when we email you confirming the transaction (which is our acceptance of the transaction). We keep a copy of the contract between us - and you are welcome to print out this Agreement from our Website as a record. Please note that the product or service (including, but not limited to, any discounts provided by the product or service) expires on the date specified on the product or service. Please note that all products are promotional products that are offered for Purchase subject to this Agreement and to deal terms of the relevant Advertiser. By making a Purchase, you acknowledge that the Purchase is made subject to this Agreement and to the deal terms of the relevant Advertiser. Each product has specific deal terms associated with the promotion which will be presented to you at the time you commit to the Purchase. These specific deal terms supersede any inconsistent terms in this Agreement, except to the extent that such terms are prohibited by applicable law. Neither we nor the Advertiser are responsible for lost or stolen products after delivery
Please note that the Advertiser, and not Keeto is the seller of the Products & services, and therefore the Advertiser is solely responsible for providing you with the Promotion and for the Products themselves and for redeeming any products you Purchase. It is at the discretion of the Advertiser to determine whether products can be combined with any other promotions, third party certificates or coupons. As issuer of the promotion, the Advertiser shall be solely responsible for any and all injuries, illnesses, damages, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Advertiser or its products and services.. Please see the Terms of Sale for further information on Advertiser responsibility.
Delivery of items are limited to the UK mainland only, unless otherwise stated.
Requests for a cancellation of an order must be made through our contacts page; https://keeto.co.uk/pages/contact-us, If the product has not yet been shipped, we will contact the merchant and advise them not to ship. We will advise you of the outcome at the earliest possible moment, and advise you of the refund details. If we contact the merchant and the product has already been shipped to you, you will fall subject to the Merchant's cancellation policy and will need to open a return.
At Keeto we use multiple merchants to offer a range of products, each of which have their own returns policy. To open a return please fill out contacts form: https://keeto.co.uk/pages/contact-us with your order details and the Customer Service team will provide the correct details.
Please note, if you change your mind for whatever reason, you have 14 calendar days to return goods to us, for a change of mind return the goods must be unused in brand new resalable condition. If the goods are damaged or used in anyway the return may not be processed and goods posted back to you in the condition received. The customer is liable for return postage costs.
In the unfortunate event your goods received become faulty and you wish to return for a full refund please notify you within 30 days of purchase so we can provide the correct returns information for that product, we may be able to organise a replacement or repair if preferred.
If there are any issues with any products after 30 days, please contact Customer Service via our contacts form https://keeto.co.uk/pages/contact-us and the Customer Service team will assist you.
In some instances we may request a picture / video of a product received, again this is to help us resolve your enquiry with Merchant as quickly as possible and as we may be able to resolve enquires remotely depending on the product. Keeto aim to respond to all enquiries at the earliest convenience, however please allow up to 72 hours fora response.
Keeto Limited reserve the right to refuse returns of certain hygiene & health care products for example; Ear Wax remover, Electric Toothbrushes and Dental Flossers. We are unable to accept returns for these items due to hygiene reasons. Keeto Limited also reserves the right to refuse returns for some personal items of clothing, for example; swimwear & underwear, this is due to hygiene reasons. This does not affect your statutory rights.
Keeto reserves the right to offer any form of refund after a product has been purchased.
Keeto complies with the Consumer Rights Act 2015 with all applicable deals on our site.
Please see the Terms of Sale for further information on Refunds and Cancellations.
If you use (or anyone other than you, with your permission uses) the Website or Service or a promotion in contravention of this Agreement, we may suspend your use (or anyone we believe to be connected to you and the breach in whatever manner) of the Service and/or Website (in whole or in part) and/or a promotion. In such a scenario, we also reserve the right to terminate this Agreement immediately. If we suspend the Service or Website or a purchase order, we may refuse to restore the Service or Website or purchase order until we receive an assurance from you, in a form we deem acceptable, that there will be no further breach of the provisions of this Agreement. We may change or discontinue the Website or any of the Services at any time without prior notice. We reserve the right to amend or terminate this Agreement at our election and for any reason, without prior notice. Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination. Without limitation to anything else in this Clause 12 we shall be entitled immediately or at any time (in whole or in part) to : i) suspend the Site and / or the Service; ii) suspend you use of the Site and / or the Service; iii) suspend the use of the Site and / or the Service for persons we believe to be connected (in whatever manner) to you; and / or iv) terminate this agreement immediately if: You commit any breach of this Agreement We suspect, on reasonable grounds, that you have, might or will commit a breach of this agreement; or We suspect, on reasonable grounds, that you may have committed or be committing any fraud against us or any person Notwithstanding anything else in this Clause 12,We may terminate this agreement at any time. Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination. Keeto shall fully co-operate with any law enforcement authorities or court order requesting or directing Keeto to disclose the identity or locate anyone in breach of this Agreement.
You agree to defend, indemnify and hold harmless Keeto Limited, it’s officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to any reasonable fees arising from any claims or legal proceedings brought or threatened against us by any person) arising from: your use of and access to the Service or Website or order; the use of the Service of Website through your password; your violation of any term of this Agreement; your violation of any third party right, including without limitation any copyright, property, or privacy right; any claim that any Content submitted by you causes damage to a third party, this defence and indemnification obligation will survive this Agreement and your use of Keeto.
Keeto reserves the right, but has no obligation, to monitor, or take any action we deem appropriate regarding disputes that you may have with other customers of ours or any Advertisers. To the extent the law permits, you release us from any claims or liability related to any content posted on the Website and from any claims related to the conduct of any other customers of ours or any Advertisers. You hereby waive any provision in any jurisdiction (if you are a resident of such jurisdiction), which states: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favour at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."
You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Website and Services, including applicable copyrights, trademarks, patents, service markets, trade names, designs and other proprietary rights, whether registered or unregistered. We are not granting any license to you under any of those intellectual property rights by virtue of this Agreement, except for the limited right to use the Website and Services in accordance with this Agreement.
Keeto always strives to offer our customers the best possible Service. We will exercise reasonable care and skill in performing any obligation under this Agreement and we will not contravene the requirements of professional diligence in what we do. If there is a conflict between what we say in different parts of this Agreement then this Clause 16 shall take precedence over all other sections and provisions of this Agreement and sets out our entire Liability and your sole and exclusive remedies in respect of the performance, non-performance, purported performance or delay in performance of this Agreement or the service or Site (or any part of them); or otherwise in relation to this Agreement or the entering into or performance of this Agreement. We and any other party (whether or not involved in creating, producing, maintaining or delivering the Website), and any of our group companies and our officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income or revenue, actual or anticipated profits, anticipated savings, loss of opportunity, goodwill, reputation, loss or damage to data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website. To the maximum extent permitted by law we shall also have no Liability for indirect or consequential loss whether losses are foreseeable, known, foreseen or otherwise. Nothing in this Agreement shall exclude or limit our Liability for fraud; death or personal injury caused by negligence; any other liability which cannot be excluded or limited by applicable law. Your sole and exclusive remedy for any dispute with us is to discontinue your use of Keeto, the Website and the Services. In no event shall our liability, or the liability of our affiliates, officers, directors, agents, vendors or Advertisers, for any and all claims relating to the use of the Website and Services exceed the total amount of fees that you paid us during the previous one-year period for the specific service at issue. Our total Liability to you or any third party shall in no circumstances exceed, in aggregate, a sum equal to £50 except where for any Liability which cannot be excluded or limited by applicable law. We, our affiliates, officers, directors, agents, vendors and Advertisers, shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from your use of, inability to use, or reliance upon the Website and Services. These exclusions apply to any claims for lost revenues or profits, lost data, loss of goodwill or opportunity, work stoppage, computer failure or malfunction, or any other commercial damage or losses, even if we knew of should have known of the possibility of such damages. If any jurisdiction does not allow the exclusion of the limitation of liability for consequential or incidental damages in such jurisdiction, our liability, and the liability of our affiliates, officers, directors, agents, vendors and Advertisers, shall be limited to the extent permitted by law.
“Keeto” is the trademark of Keeto Limited. Other product and company names that are mentioned on the Website or provided as part of the Services may be trademarks of their respective owners. We reserve all rights that are not expressly granted to you in this Agreement. The Content on Keeto, excluding all intellectual property of other sites obtained by way of API and linking and Content posted by our customers, is owned by Keeto. This includes, without limitation, the text, software, scripts, graphics, photos, videos, sounds, underlying source code and software (including applets and scripts), interactive features and the trademarks, service marks and logos contained therein ("Marks"). The Marks are owned or licensed to Keeto, subject to copyright and other intellectual property rights under UK law, the law of the jurisdiction where you reside, and international conventions. Content provided by Keeto is provided to you “AS IS” for your information and personal use only and may not be used, copied, reproduced, modified, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. We reserve all rights not expressly granted in and to the Website and Services. As between you and us, you retain any intellectual property rights in any copyrighted materials and trademarks that are contained in Content that you post to the Website. You grant us an irrevocable, perpetual, non-exclusive, royalty-free, fully paid, worldwide license, with rights to sublicense through multiple levels of sublicenses, to reproduce, make derivative works of, translate, distribute, publicly perform and publicly display in any form or medium, whether now known or later developed, make, use, sell, import, offer for sale, otherwise commercially exploit and exercise any and all such rights, under any and all of your intellectual property rights related to the Content in any manner we choose. If you have any rights to the Content that cannot be licensed to us (such as moral rights in some countries), you unconditionally and irrevocably waive the enforcement of such rights, and all claims and causes of action of any kind against us or related to our customers and partners anywhere in the world, with respect to such rights. All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Service or the Website; (in each foregoing case, these are called "Ideas") shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all intellectual property rights in Ideas, to us. You understand and acknowledge that we have both internal resources and other external resources which may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied, by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas. Title, ownership rights and intellectual property rights in and to the content accessed using the Service is the property of the applicable content owner of Merchant and may be protected appliance copyright or other law. This Agreement gives you no rights to such content. Any material you transmit or post or submit to the Site (or otherwise to us) shall be considered as non-confidential and non-proprietary, subject to our obligations under data protection legislation and subject to any details you provide relating to receiving money from you. If for some reason, any part of that statement does not work as a matter of law then for anything which you supply to us from whatever source (e.g. via email, the Site or otherwise) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, publish and distribute world-wide any such material for the purpose of operating the Site and providing the Service.
We may place third-party advertisements in different locations on the Website and at different points during use of the Service. These locations and points may change from time to time - but we will always clearly mark which goods and services are advertisements (i.e. from persons other than us), so that it is clear to you which goods and services are provided by us on an objective basis and which are not (i.e. the advertisements). You are free to select or click on advertised goods and services or not as you see fit. Any advertisements may be delivered on our behalf by a third party advertising company. No personal data (for example your name, address, email address or telephone number) will be used during the course of serving our advertising, but, on our behalf, our third-party advertisers or affiliates may place or recognise a unique
The communications between you and Keeto use electronic means, whether you visit the Website or send us emails, or whether Keeto posts notices on the Website or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Keeto in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Keeto provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.
Keeto is not a Merchant nor an Advertiser. We sell products & services on behalf of Merchants, Advertisers & Suppliers that offer promotional discounts.
This legal document is the agreement between you, the Customer (whom we refer to as "you", "your" or the "Customer" in this document) and us. You are agreeing to Purchase a product or service from us on the terms of sale that appear below, which we call the "Terms of Sale". Please read these Terms of Sale carefully. By making any Purchase you are agreeing to these Terms of Sale and you acknowledge that your Purchase is made subject to these Terms of Sale. These Terms of Sale were most recently updated on 17 September 2017. We reserve the right to amend these Terms of Sale at any time. All amendments to these Terms of Sale will be posted online. You will be bound only to the Terms of Sale which you agree to when you make a Purchase and not any later Terms of Sale unless you expressly consent to such new Terms of Sale. Please note that as a consumer, nothing in these Terms of Sale affects your non-excludable statutory, or legal, rights.
In order to make a Purchase you must be 18 years of age or over. By making a Purchase you are agreeing that you are above 18 years of age. product or services are directed solely at those who make a Purchase from the UK. We make no representation that a product or service is available or otherwise suitable for use outside of the UK. If you choose to make a Purchase from locations outside the UK, you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws. Any Purchase is for your non-commercial, personal use only (although you may give any product or service to someone else for their personal use). You must never make a Purchase for business purposes without our express, written consent to do so. We reserve the right to prevent you from making any Purchase for any reason whatsoever. Any such decision is within our sole discretion.
Please note that it is the Merchant, and not Keeto, who is;
• The seller of the Merchant Products/Services.
• The party who enters into a contract with the purchaser for the products & services
• Solely responsible for providing you with the products & services
• Who is solely responsible for accepting products & services
Delivery of items are limited to the UK mainland only, unless otherwise stated.
Requests for a cancellation of an order must be made through our contacts page; https://keeto.co.uk/pages/contact-us, If the product has not yet been shipped, we will contact the merchant and advise them not to ship. We will advise you of the outcome at the earliest possible moment, and advise you of the refund details. If we contact the merchant and the product has already been shipped to you, you will fall subject to the Merchant's cancellation policy. You will need to open a returns case, we will provide you with a returns reference number and merchant details. You must wait for the product to arrive, and then follow the returns instructions. Please note that you must return the product to the merchant within 14 days of receiving you returns reference number in a perfect, re-sellable condition. The customer is liable for return postage costs.
Keeto reserves the right to offer any form of refund after a product has been purchased.
Keeto complies with the Consumer Rights Act 2015 with all applicable deals on our site.
Please see the Terms of Sale for further information on Refunds and Cancellations.
If you believe the product or service does not match the Advertisement description
If the product or service are not what you expect based on the description in the Advertisement before Purchase or the description on the deal page and if you have a complaint, please contact the Customer Services team at Keeto via the contact us page: https://keeto.co.uk/pages/contact-us. If we confirm to you that the description on the Website and the deal page is correct and the Merchant is at fault or you are otherwise unsatisfied with what the Merchant provides: we will try and contact the Merchant to resolve the issue. Please note that the Merchant (and not Keeto) is responsible to provide the Products related to the deal page. Most Merchant will of course honour the purchase properly. However should a Merchant not honour the purchase properly for whatever reason, legally you must take action against the Merchant. However, at Keeto we go beyond our legal obligations and will investigate each query on a case-by-case basis. Depending on why you are unsatisfied and the particular circumstances, we may offer you a refund. Whilst we pride ourselves on our professionalism, on rare occasions we may make mistakes. Please note that we are not liable for errors and omissions. If we notice an error, we may contact you about amending or cancelling an order.
Please note that any refund in cash will be refunded back to you via your original method of payment. If your original method of payment has been cancelled or expired then it is possible you will need to coordinate with your bank or your payment services provider to obtain your refund if we pay it back to the cancelled or expired method of payment.
Accepting and rejecting refunds
Keeto always strives to offer our customers the best possible Service; We will exercise reasonable care and skill in performing our obligation under these Terms of Sale; We will not contravene the requirements of fairness or professional diligence in what we do. If there is a conflict between what we say in different parts of these Terms of Sale The performance, non-performance, purported performance or delay in performance of these Terms of Sale or any Purchase (or any part of it or them); or Otherwise in relation to these Terms of Sale or the entering into or performance of these Terms of Sale. Nothing in these Terms of Sale shall exclude or limit our Liability for any Liability which cannot be excluded or limited by applicable law We do not warrant and we exclude all Liability in respect of Merchant Products/Services, for which orders may be fulfilled and in respect of the quality, safety, usability or any other aspect of the products or services in respect of which a product maybe fulfilled .
Please note that we shall have no liability for:
• loss of revenue;
• loss of actual or anticipated profits;
• loss of contracts;
• loss of the use of money;
• loss of anticipated savings;
• loss of business;
• loss of opportunity;
• loss of goodwill;
• loss of reputation;
• loss of, damage to or corruption of data; and
• indirect or consequential loss.
Apart from any liability that cannot be excluded or limited by applicable law, our total Liability to you or any third party shall in no circumstances exceed, in aggregate, a sum equal to: in respect of any product or service, 110% of the price paid for that product or service; and in respect of any other loss £50. The limitation of Liability above also has effect in relation to any Liability arising because of the invalidity or unenforceability of any term of these Terms of Sale.
You shall indemnify us against each loss, liability or cost incurred by us arising out of any claims or legal proceedings which are brought or threatened against us by any person arising from:
- Purchase of your product or service; or
- Any breach of these Terms & Conditions by you.